“Your bonus is not showing” is the message players see after claiming a welcome offer, and the cause is usually that the deposit or promo code was never confirmed. “Your account is locked” appears after repeated failed passwords, and the cause is almost always the attempt limit on the login form.
Welcome bonus and free spins not credited
Players see the balance unchanged after a qualifying deposit, with no bonus and no free spins added to the account.
- The promo code was typed with a typo or extra space.
- The deposit was made before the code was entered on the cashier screen.
- The offer was already claimed once on the same account.
- A deposit method outside the offer’s scope was used.
- The bonus was credited but sits in a separate wallet from the main balance.
- Log back into cafe casino online and open the cashier history for the deposit.
- Compare the reference on that deposit with the code you were given.
- Check whether the bonus appears in a separate bonus balance rather than the cash balance.
- Open the promotions area and confirm the offer is still active for your account.
- Enter the code again only if the deposit did not carry it at the time.
- Make a fresh deposit with the code added before you confirm the payment.
- Restart the browser session so the wallet refresh picks up the new balance.
- Note the deposit amount and the minute it was made for the support message.
- Send a written request from the email linked to your account if nothing changes.
Contact support when the deposit cleared at your payment provider but no bonus or spins appear after a session restart.
Login rejected or account locked after failed attempts
The login form returns an error or a lock notice, and the password field clears each time the player tries again.
- Wrong letter case or a trailing space in the password.
- A saved password in the browser that no longer matches the account.
- Too many attempts in a short window triggered the lock.
- A password reset was started but never finished.
- The username was mistyped with a different email address.
- Type the password by hand instead of using the browser’s saved copy.
- Turn on the show-password option to catch stray spaces and capitals.
- Confirm you are on the real login page and not a saved bookmark to an old address.
- Use the password reset link sent to your registered email.
- Open the reset link once and set a new password you have not used before.
- Clear the browser’s saved password for the site before the next attempt.
- Wait for the lock window to pass rather than retrying, which extends it.
- Turn off any password manager that fills the form automatically.
- Try one careful attempt after the reset, then stop if it fails.
Write to support with your username and the exact error when a completed password reset still returns a lock notice on the next attempt to log in at Cafe Casino casino online.
Contact support when a finished reset still ends in a locked account.
Withdrawal still pending after a long wait
The withdrawal shows as pending in the cashier, and no money has reached the player’s payment account.
- Identity checks were requested but not yet answered.
- Bonus funds are still attached, and those must clear before cash can leave.
- The payout address or account does not match the deposit source.
- The first withdrawal on the account is held for a standard review.
- The request was sent while a game session was still open.
- Open the cashier and read the status label on the pending withdrawal.
- Look for an outstanding document request attached to your account.
- Send clear photos of the requested identity document from the same email.
- Complete any remaining bonus play that keeps the balance in bonus funds.
- Close all game windows before submitting the request again.
- Confirm the payout account name matches your registered name exactly.
- Cancel and resubmit only if the cashier allows it without losing the request.
- Keep the game history and the withdrawal reference ready for support.
- Ask support for the specific reason the request is held.
Contact support when the status has not moved and no document request explains the wait.
Phone browser fails to load the site or a game
The page stays blank, spins on a loading icon, or a game opens and then closes on the phone browser.
- A weak mobile connection drops the game’s data stream.
- An old cached page is served instead of the current one.
- The browser is out of date and blocks part of the game script.
- A pop-up blocker or ad blocker stops the game window.
- Too many tabs or background apps are using the phone’s memory.
- Switch between Wi-Fi and mobile data to test the connection.
- Reload the page once with a hard refresh in the browser menu.
- Clear the browser cache and cookies for the site.
- Update the phone browser to its current version.
- Allow pop-ups for the site so game windows can open.
- Close other tabs and apps to free memory before loading slots cafe casino titles.
- Open the site in a private browsing window to rule out stored data.
- Restart the phone and load a single game instead of a full lobby.
- Try a different browser if the same game keeps closing.
Contact support when other websites load fine but the games fail in every browser on the phone.
Keep the code entered before the deposit is confirmed and answer document requests early, and most bonus, login and payout problems never start.