You tap the withdraw button and the screen says pending, but the balance stays unchanged for longer than you expected. The most common cause is an unfinished account check or a payment detail that does not match your player profile.
Withdrawal stuck in pending status
You see the request listed as pending and the money still counted in your balance. Do not send a second request before the first one is resolved, because duplicate requests can freeze the whole payout queue. Most delays come from one of the following:
- Your identity or address check is still open.
- The payout method you chose was never used for a deposit.
- A bonus is active and its playthrough condition is not finished.
- The name on the payment account does not exactly match your player profile.
- You requested more than your account status allows in one go.
Work through these steps in order:
- Open your account menu and find the verification section. If a document is requested, upload a clear photo of the full page.
- Check that every personal field is filled in, including your full legal name and address.
- Confirm the payout method is one you have already used to deposit. If not, switch to that method.
- Look at the active bonus list. A withdrawal is blocked until the playthrough condition is met.
- Speak to live support through casinodays7.org and ask for the exact reason the request is pending. Give them the request reference.
- If a document was rejected, ask which detail failed. Common reasons are a cropped edge, a glare or an expired date.
- Re-upload the corrected file and reply to the same support thread so the case stays together.
- Remove any bonus you no longer need before requesting again. A cancelled bonus releases the locked part of the balance.
- Make sure your bank or wallet account name matches your player profile exactly, including middle names.
- After the case is cleared, submit one new request and leave it alone until the status changes.
- Note the date and the reference of the new request in case you need to follow up.
Contact support only after the verification section shows no open items and the bonus is finished, yet the request still has no clear status.
Welcome bonus or free spins missing
You finish the sign-up and the bonus balance or the free spins do not appear. The likely causes are:
- The bonus code was left out or typed with an extra space.
- The first deposit was made before the bonus was selected.
- A different bonus was already active on the account.
- The deposit method used does not qualify for the offer.
- The minimum deposit for the offer was not reached.
Use this order:
- Open the bonus section of your account and look for a pending or unclaimed offer.
- If an offer is pending, select it and confirm. Some offers need a manual opt-in.
- Check that you entered the bonus code in the correct field, with no spaces at either end.
- Confirm the deposit amount met the minimum stated for that offer.
- Check whether the deposit method you used is listed as qualifying for the offer.
- Look at your active bonuses. A second offer cannot run beside an existing one.
- If you deposited before selecting the bonus, ask support whether a manual credit is possible.
- For free spins, open the games section and check whether the spins have an expiry date.
- Use the spins before that date, because expired spins are removed without notice.
- Take a screenshot of the offer page and of your deposit confirmation.
- Send both to support in one message and ask for the offer to be applied manually.
Contact support once you have confirmed the code, the minimum deposit and the method all match the offer and nothing has been credited.
Login blocked or account locked after failed attempts
You type your password and the page returns an error, or the account shows as locked. The usual reasons are:
- Too many wrong passwords in a row triggered a temporary lock.
- You are using an old password saved in the browser.
- The email address has a typo or a different capitalisation.
- Two-factor authentication is enabled and the code was not entered.
- A security check on the account is still open.
Try these steps:
- Stop retrying the same password. Each failed attempt extends the lock.
- Use the password reset link and set a new password you have not used before.
- Type the email address by hand instead of relying on autofill.
- Clear the saved password for the site in your browser, then enter the new one.
- If two-factor authentication is on, open the authenticator and enter the current code before it expires.
- Open the site in a private window to rule out an old session.
- On a phone, close the browser tab and open the site again in a fresh tab.
- Check your email inbox for a security notice from the site and follow the instruction in it.
- If a document is requested for the security check, upload it through the account area.
- Wait for the lock to clear before trying again, then log in once with the new password.
- Keep the password reset confirmation email until you are back in the account.
Contact support when the reset email never arrives, or when the account stays locked after the security check is complete.
Deposit taken by the bank but missing from the balance
Your bank shows the payment as completed, but the casino balance is unchanged. Likely causes:
- The payment is still moving between the bank and the casino.
- The deposit was sent to an old payment reference.
- The payment method needs a separate confirmation step.
- The deposit exceeded a limit on your account.
- A security review is holding the funds.
Handle it this way:
- Keep the bank confirmation open. It is the proof you will need.
- Refresh the balance once and check the transaction history in your account.
- If the history shows the deposit as pending, leave it alone and do not send another payment.
- Check your email and phone for a message asking you to confirm the payment.
- If the payment method uses a reference number, compare it with the one shown in your account.
- Make sure the deposit did not exceed a limit linked to your account status.
- Look for an open security review notice in the account area and complete any requested step.
- Take a screenshot of the bank confirmation showing the amount and the reference.
- Send that screenshot to support and ask them to trace the payment.
- Do not repeat the deposit until support confirms whether the first one will be credited or returned.
- If support cannot trace it, ask your bank to start a trace on the payment reference.
Contact support as soon as the bank shows the payment as completed and the account history has no matching entry.
Keep your player profile name, address and payment details identical everywhere, and finish any verification request before you deposit or withdraw; that single habit prevents most of these problems.