Your Spinbit deposit or withdrawal fails with a limit message on screen because the amount you entered sits outside the range allowed for your account level or chosen payment route. The same limit check also runs when a bonus is active and caps the cashout you can request.
Deposits and withdrawals declined by limit rules
You see a message that the amount is outside the allowed range, and the deposit or withdrawal form will not submit.
- The amount is below the minimum or above the maximum set for your account level.
- A welcome bonus or free spins are active, and the cashout is capped by the bonus limit.
- Your chosen payment route has a lower limit than other routes.
- You have reached a daily, weekly or monthly transaction cap.
- The amount would take your balance above the maximum allowed after a win.
- Note the exact amount shown in the message, so you know which limit you hit.
- Try a smaller deposit or withdrawal that sits inside the allowed range.
- If a bonus is active, wait until the bonus is finished before requesting a large cashout.
- Switch to a different payment route that accepts the amount you want.
- Split a large withdrawal into smaller requests that each pass the limit check.
- If the daily cap is reached, wait for the next day and try again.
- Use the same payment route for deposit and withdrawal when the limit check compares them.
- Check that your account level matches the limit you are trying to use.
Contact support when the limit message appears for an amount well inside the usual range for your account.
Withdrawals still pending after the expected window
The withdrawal shows as pending in your history, and the balance has not moved to your payment route.
- Identity verification is not yet complete on your account.
- The withdrawal was requested with a bonus still active, so it is held for review.
- Your payment route is slow to confirm incoming transfers.
- A security review is open because the withdrawal is larger than your usual pattern.
- The request was made during a period when withdrawal reviews are queued.
- Open your withdrawal history and note the exact status and time of the request.
- Complete any outstanding identity verification step first; pending cashouts wait for it.
- If a bonus is active, finish the bonus play before the withdrawal can move.
- Confirm that the payment route details you entered match your own account.
- Allow the stated review window to pass before sending a second request.
- Do not cancel and resubmit the withdrawal, as that restarts the queue.
- Keep your balance untouched while the request is pending.
- Contact support with the request reference if the status has not changed after the review window.
Reach out to support once the published review window has passed and the status still shows pending.
Welcome bonus or free spins missing after deposit
Your deposit is complete, but the welcome bonus or free spins do not appear in your bonus balance.
- The deposit was made before the bonus was activated on your account.
- A bonus code was required at deposit and was not entered.
- The deposit amount fell below the minimum that triggers the welcome offer.
- You already claimed a welcome offer on this account.
- The bonus is credited only after the deposit is confirmed by the payment route.
- Open your bonus history and check whether the offer is listed as pending or claimed.
- Confirm that the deposit amount met the minimum for the welcome offer.
- If a code was needed, enter it in the bonus field before making the next deposit.
- Wait for the deposit to be confirmed, as the bonus follows that confirmation.
- Check that no earlier welcome offer was already claimed on the account.
- Log out and back in to refresh the bonus balance display.
- If the offer is still missing, note the deposit reference for support.
- For help with the welcome offer or free spins on spinbit1.co.nz/, contact support with the deposit reference and the offer name.
Contact support when the deposit meets the conditions and the offer is still absent after the confirmation window.
Identity verification stuck or documents rejected
Your verification status stays at pending, or a document is marked as rejected without a clear reason.
- The document photo is blurry, cropped or shows glare.
- The document is expired or the details do not match your account.
- You sent a screenshot instead of a photo of the physical document.
- Only one side of a two-sided document was uploaded.
- The selfie does not clearly show your face next to the document.
- Re-take the photo in bright, even light with all four corners visible.
- Use the original physical document, not a scan or screenshot.
- Upload both sides when the document has information on the back.
- Make sure the name, date of birth and photo are readable in the image.
- For the selfie, hold the document next to your face and keep both in frame.
- Submit each document type only once, as duplicates slow the review.
- Match the address on your document to the address saved in your profile.
- Contact support if a rejected document has no stated reason or the status has not moved after the review window.
Reach out to support when a rejection gives no reason or the pending status outlasts the stated review window.
Keep your profile details and payment route information identical across your account, and finish identity verification before your first withdrawal request.