Spin Palace Problems: Delayed Withdrawals, Locked Logins, Missing Deposits

You tap the withdraw button and the payout stays marked as pending, or the login page keeps rejecting the password you just typed. The most common cause is a simple one: a step outside the cashier and the login form has not been completed yet, or a saved password on your device no longer matches your account.

Withdrawals that stay pending

https://spin-palace.org The player sees the request listed with a pending status while the balance still shows the full amount.

• Identity documents were never uploaded or the photos are blurred and unreadable.
• The payout address or bank details differ from the name on the account.
• A bonus attached to the deposit has not been played through.
• The player changed the password or contact details shortly before requesting the payout.
• An earlier withdrawal is still open, so the second request waits behind it.

1. Open the cashier history and note the exact status of the request, not just the amount.
2. Look for a document request banner or message attached to the withdrawal.
3. Photograph your ID on a plain surface in good light, with all four corners visible.
4. Upload the front and back of the document if the form asks for both sides.
5. Match the name on your payment details character for character with your account name.
6. If a proof of address was requested, use a document that shows your name and full address.
7. Open the bonus section and read the status of any reward linked to the latest deposit.
8. Finish the remaining play on that reward before you resubmit the request.
9. Cancel a duplicate request if you sent the same withdrawal twice by mistake.
10. Complete any security review step shown on the account page.
11. Log out, then log back in so the cashier shows the current state of the request.
12. Resubmit the request once the missing piece is in place and wait for the status to move.

Contact support only after every requested document has been uploaded and the request still has not moved.

Failed logins and locked accounts

The screen shows a wrong password message, and after several tries the login form refuses the credentials entirely.

• The password was changed on another device and the old one is still saved in the browser.
• Caps lock or an autofill entry adds invisible characters to the field.
• Too many attempts in a row triggered a temporary lock on the account.
• The username typed is an email address while the account uses a different login name.
• A password reset email landed in the spam folder and was never seen.

1. Type the password by hand instead of letting the browser fill it in.
2. Check caps lock and the keyboard language before you press the login button.
3. Remove the saved password for the site from your browser settings.
4. Use the login name exactly as it was registered, including any numbers.
5. Switch to a different browser to rule out a stored autofill entry.
6. Try a private browsing window, which starts without saved data.
7. Request a password reset and check both the inbox and the spam folder.
8. Open the reset link once, in the same browser you will use to log in.
9. Choose a new password with a mix of letters, numbers and symbols.
10. Enter the new password twice and save it in a password manager rather than a browser.
11. If the account stays locked, use the recovery form on the Spin Palace Casino login page and describe the lock message.
12. Prepare one document that proves your identity in case the recovery team asks for it.
13. Stay logged out on other devices while the recovery is in progress to avoid new lock triggers.

Contact support when the reset email never arrives and the account remains locked after you have cleared saved passwords on every device.

Deposits that leave the bank but never reach the balance

The bank shows the payment as completed while the casino balance stays unchanged.

• The payment is still in an authorisation stage at the bank.
• The deposit form was closed before the confirmation screen appeared.
• The payment was sent to an old account or wallet reference.
• A promotion code was entered incorrectly, so the payment sat in an error state.
• The balance on screen is cached from before the payment.

1. Take a screenshot of the bank entry with the reference number visible.
2. Refresh the balance by logging out and back in.
3. Open the transaction history in the cashier and look for the payment there.
4. Compare the reference on the bank entry with the one in the cashier history.
5. If the cashier shows the payment as failed, do not send a second deposit yet.
6. Check that the payment details you copied match the ones shown in the cashier today.
7. Clear the browser cache if the balance still shows the old figure.
8. Retry the deposit only once you have confirmed the first payment did not register.
9. Keep the bank statement page open when you write to support.
10. Write down the exact date, amount and reference number of the payment.
11. Send the cashier history and the bank entry together in one message.
12. Wait for the payment to be matched before you make another deposit to the same account.

Contact support as soon as the bank marks the payment as settled and the cashier history does not show it.

Pages and games that fail on a phone

The lobby loads but the game screen stays blank, or the page freezes halfway through a spin.

• The phone browser is an older version that cannot run the game script.
• Too many tabs are open and the device has little memory left.
• Power saving mode cuts the connection while a game is loading.
• An ad blocker or a privacy extension blocks part of the page.
• Wi-Fi and mobile data switch back and forth during play.

1. Close every other tab and any background app you are not using.
2. Clear the cache and cookies for the casino site only.
3. Update the phone browser to the newest version available.
4. Turn off ad blocking for the casino domain.
5. Disable power saving mode while you play.
6. Do not use the desktop-mode toggle on a small screen, as layouts break.
7. Switch to a stable Wi-Fi network and stay on it.
8. Turn off mobile data if the phone keeps switching between networks.
9. Reload the page once rather than tapping the game repeatedly.
10. Open the game in a fresh tab straight from the lobby.
11. Ask in the cashier chat whether the game is under maintenance before you retry.
12. Reboot the phone if games still fail after all the browser changes.
13. Try a different browser to confirm whether the fault is on the device or the site.

Contact support when other sites load fine on the same connection and only the game screens fail.

Quick Reference

The table pairs each problem with the cause that most often explains it and the first thing worth checking.

A pending withdrawal, a locked login and a missing deposit usually share one root: a detail on the account that no longer matches the record. Fixing that detail clears the block instead of creating a second request that also sits in the queue.

Mobile faults are the opposite case, because the account is fine and the device is the obstacle. Clearing the cache, closing extra tabs and updating the browser removes most of them before you try a second device.

The table is a starting point, not a diagnosis. A player who sees a failed status in the cashier should treat it as a signal to pause, because a second payment sent to the same reference can turn one problem into two.

Keep your documents current on the account so the withdrawal review has nothing to ask for. Players who update identity documents before their first payout rarely see a request stall at the review stage.

Spend two minutes before each session confirming that your saved password matches your current one and that your documents are already on file.